Introduction

At 7Sisters True Wellness, customer satisfaction is our priority.  If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

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For any questions regarding our refund, return, or shipping policy, please contact us at support@7sisterstruewellness.com.

Returns

• Returns are accepted within 30 days of purchase

• Products must be unused, unopened, and in their original packaging.

• Proof of purchase is required for all returns 

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How to initiate a Return:

To initiate a return, email returns@7sisterstruewellness.com with your order number and reason for return. 

Our customer service team will provide return instructions.

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Exceptions:

• Damaged or defective items:

  • If you receive a damaged or defective product, contact us within 7 days of receipt for a replacement or refund.​

• Opened products:​

  • For health and safety reasons, we cannot accept returns of opened or used products unless they were received in a damaged or defective state.​

Refunds

Refunds will be issued in the original form payment

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Shipping costs are non-refundable, and return shipping is the responsibility of the customer

Shipping Policy

Order Processing:

• Orders are processed within 1-3 business days

• Orders placed on Holy Days, weekends, or holidays will be processed the next business day

• You will receive a confirmation email with tracking information once your order has shipped

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Shipping Rates and Delivery Estimates:

• Standard shipping: 5-7 business days

• Expedited shipping: 2-3 business days (available for additional cost)

• Free shipping on orders over $50 USD (U.S. only)

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International Shipping:

• Currently, we only ship within the U.S.A.

• We do not offer international shipping at this time.

Lost or Stolen Packages

7Sisters True Wellness is not responsible for lost or stolen packages.  If your package was marked as delivered but has not been received, please check with your local carrier or file a claim with the shipping provider.